Manage your subscription – Surfshark Customer Support

In this article, you’ll learn how to:

NOTE: Some management options may be unavailable in your Surfshark account if your subscription was purchased through a third‑party provider or a payment method that doesn’t support recurring payments.

How to check your current plan and expiration or renewal date

To view your subscription details:

Log in to your Surfshark account.
Click your email address in the top‑right corner and select Subscription:

On the Subscription page, you can see:

Your current subscription plan
Your expiration date
Or renewal date

If you don’t see the auto‑renewal option, your subscription may have been purchased through a third‑party provider.

How to cancel auto‑renewal (stop future payments)

To cancel auto‑renewal:

Log in to your Surfshark account.
Click your email address in the top‑right corner and select Subscription:
Select the Payments tab:
Under Subscription details, click Cancel renewal:
Follow the on‑screen instructions to confirm the cancellation.

After canceling:

Your subscription remains active until the expiration date
No additional charges are made
You may receive a confirmation email

NOTE: Cancelling your subscription's auto-renewal does not automatically grant a refund – it stops your subscription's auto-renewal and recurring payments. If you purchased our services within the last 30 days and wish to receive a refund, please refer to our article on Surfshark refund policy.

Subscriptions purchased via third‑party platforms

If you purchased Surfshark through a third‑party app store, manage your subscription directly there:

Google Play Store: Cancel, pause, or change your subscription through your Google Play account
Apple App Store: Manage or cancel your subscription via your Apple ID settings

NOTE: Changes made in these stores aren’t reflected in your Surfshark account settings.

For more details about the cancellation process, refer to our cancellation article.
If you can’t cancel auto‑renewal from your account, contact our customer success team via live chat for assistance.

How to enable auto‑renewal

You can turn auto‑renewal back on at any time, if it’s available for your subscription. To enable auto‑renewal:

Log in to your Surfshark account.
Click your email address in the top‑right corner and select Subscription:
Select the Payments tab:
Click Turn on Auto‑renewal:
Click Confirm:

Auto‑renewal may not be available in your Surfshark account if:

Your subscription was purchased via the Apple App Store, Google Play Store, or Amazon. In this case, auto‑renewal must be managed through the original purchase platform — see an article about how to enable auto-renewal on Amazon, Apple, or Google Play Store.
Your payment provider doesn’t support recurring payments.

In these cases, auto‑renewal and other subscription settings must be managed through the original purchase platform.