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How to contact Surfshark’s customer support

Updated:

Surfshark offers 24/7 customer support via live chat and email to help you with any questions or issues.

 

Contact Surfshark support now (24/7)

NOTE: Surfshark does not offer phone support. Live chat and email allow the team to provide clear, step-by-step guidance and keep a written record of troubleshooting steps.

 

Information to include in your message

To help our support team resolve your issue more quickly, please provide:

  • A brief description of your question or the issue you're facing.
  • The device and operating system you're using (e.g., Windows 11, macOS, iOS).
  • The Surfshark app version (if available).
  • Any troubleshooting steps you have already tried.

 

Find answers in our Help Center

If you run into any issues using Surfshark, you can visit our Help Center and find solutions and answers to the following:

 

 

 

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